Frequently Asked Questions
Cellular Analysis Kit
The purpose of the cellular analysis is to uncover any abnormalities, imbalances or defects in your body on a cellular level. Dr. Hilu can see the behavior of your cells which is a different point of view than normal lab results. Abnormal behavior for a long period of time without being addressed has the potential to provoke serious illnesses.
Dr. Hilu tries to discover by means of the analysis all the possible irregularities and imbalances in a patient’s blood and then proceeds to design a custom-built protocol to try to help correct as many defects as possible.
The cellular analysis kit includes:
- 2 thick glass slides
- 1 coverslip (thin slide)
- 2 lancets (one extra)
- 1 gauze pad
- Printed instructions
- Health history form
- Explicit consent form
You will also receive an email with an instructional video to help you perform the test. If you do not receive this email within 24 hours of ordering, please check your spam folder.
Apart from the supplies and information needed to perform the test, the cost of the cellular analysis kit also includes your results, recommendations and treatment plan.
Each kit costs $450.00 USD which includes everything that comes with the kit, the analysis, full results, recommendations and treatment plan. A shipping fee is added during checkout for international orders (outside of the U.S.).
The shipping expense to send your completed kit to Spain is NOT included in the initial cost of the cellular analysis kit. It depends on where you live, but roughly it seems that the cost is about $65-120 to send via international priority.
It is a simple prick of the finger test, done in the comfort of your own home.
Step by step instructions are included with the cellular analysis kit. You can also watch this instructional video.
You do not need to stop taking any supplements or medications prior to performing the test. You also do not need to fast or make any changes to your diet. You can perform the test whenever it is most convenient for you.
The type of lancets included with our kits can change depending on availability. Here are the instructions on how to use the lancet with the thin purple cap:
- Remove the cap by first twisting it and then pulling it off. (The thin purple piece.)
- Place the end where you removed the cap on the pad of your finger.
- While on the pad of your finger, push down on the big purple button on the opposite end to release the needle and prick your finger.
Please note: This is a one-time use lancet. Once you push down on the big purple button and release the needle, it will not release again.
If a package is not handled properly while in transit, unfortunately, glass slides can crack or break due to their fragility. In the rare case you receive a cracked coverslip (thin slide), if at least half is still intact you can still use it since only one drop of blood needs to go between that thin slide and one of the thick slides. Dr. Hilu will not have a problem analyzing your sample but we recommend being careful not to cut yourself since it is glass.
If your coverslip shattered or one of your thick glass slides broke, please contact our team at in[email protected] and we would be happy to help you further.
The explicit consent form is required by Dr. Hilu’s clinic according to a data protection law that was recently passed in Spain. Spain has strict data protection and HIPAA laws and they require an identification number for all patients. In Spain, everyone receives an ID card that includes an identification number (TIN). In the U.S., if you do not have a TIN, that would be your SSN.
While completing the First Visit form or Follow Up form, if you do not know the answer to any of the listed questions, you can skip them or write “I don’t know”.
All domestic orders (within the US) are sent via USPS First Class Mail which typically take around 2-5 business days to be delivered, unless there are delays out of our control.
International orders (outside of the US) are shipped either via USPS Priority Mail Express or FedEx International Priority Express which typically take around 2-5 business days to be delivered, unless there are delays out of our control.
You will receive a confirmation email when your kit is shipped that includes your tracking information. If you do not receive this email, we recommend checking your spam folder.
Our secure card processing system does not accept most medical cards. If your HSA card is not accepted, you can try to get the cost reimbursed if it is considered a qualified medical expense, but it would need to be purchased initially with a debit or credit card connected to a regular account.
We are unable to offer discounts on the cellular analysis kits since Dr. Hilu’s clinic has a set rate for performing the analysis.
The shipping expense to send your completed kit to Spain is NOT included in the initial cost of the kit ($450.00 USD). Depending on where you live, shipping via international priority may cost anywhere from $65-$120. We include detailed shipping instructions with your kit that we have found to be the most cost effective method.
Blood has a short shelf life. Expediting it ensures that Dr. Hilu will receive it in time to perform the analysis prior to expiration.
Yes. You can send multiple kits together and save money on shipping. Please make sure to write the correct name on the outside of every kit, very clearly to avoid any confusion.
Once a cellular analysis kit is purchased and shipped it is NOT reusable and CANNOT be sent back, no exceptions. If you purchased a kit and it has not been shipped yet, you can cancel the order and get a refund for the price of the kit minus a $15.00 Processing Fee.
Dr. Hilu’s office is very diligent in evaluating and responding with your results. Due to the current demand, it takes approximately two weeks to receive your results via email from the day the clinic receives your kit.
We recommend keeping an eye on your spam folder as well as your inbox to make sure your results do not get lost.
Dr. Hilu’s clinic does not send confirmation emails when they receive kits. You will receive a tracking number when shipping your completed kit that you can keep an eye on. It should state your package’s current status and when it is delivered.
If you would like further confirmation, please email our team at [email protected].
Your test results will be sent via email through a password protected file. You will provide your preferred email address on the health history form included with your kit.
Dr. Hilu and his team do their best to make your results as easy to understand as possible. If you need any clarification, their clinical team encourages you to contact them with any questions. Their contact information will be on the last page of your results.
If you need further help implementing your protocol or understanding your results, our Personal Health Instructors are available for hire. You can book a consultation or learn more here.
Based on your results and what Dr. Hilu finds, he outlines a plan of action for you to follow at home.
If you need any help implementing your protocol, we have Personal Health Instructors available for consulting sessions once you receive your results. They will be able to walk you through your results line by line explaining Dr. Hilu’s findings, help you implement your protocol, send you links for any products you are needing, answer any questions you may have and more.
If you would like more information regarding health consulting services, please visit our store using the following link:
In some cases, because of the intensity of what Dr. Hilu finds, he will encourage some patients to receive treatment at his clinic in Spain but this is not for everyone.
Your blood changes about every 4 months in response to your environment, diet, stress, travel etc. so following up with Dr. Hilu is important. When he will need to see your blood again will depend on his findings and what your protocol plan will be. You will not need to follow up sooner than 4 months and we have seen situations where a follow up is not recommended until 4, 6, 8 or even 12 months later.
Following up is a very important part of the process since it is how Dr. Hilu tracks your progress and updates your protocol.
Your follow up cellular analysis results will include the percentage of improvement in the areas listed in your first results as well as any new findings that need to be addressed. You will then receive an updated protocol/treatment plan.
The cellular analysis follow up kit is the same price as the first time kit ($450.00 USD). You can order a follow up kit the same way as your first kit, you would just need to select “Follow Up Kit” before adding it to your cart. You can use the following link:
You will then perform the test and ship the kit following the same instructions as your first test. However, the form you receive with your follow up kit will be slightly different.
A 75-minute, one-on-one consultation with one of our Personal Health Instructors costs $225. You can read more and/or book a slot today using the following link:
You can cancel a consultation up to 72 hours after booking for a full refund. After 72 hours, you can cancel up to 24 hours before the appointment and receive a refund but you will be charged 15% of the price for the cancellation. If the consultation is cancelled leaving less than 24 hours before the appointment it will not be refunded.
Our Health Instructors prefer to speak over the phone or Zoom Video for privacy. If you live in the area and would like to meet in person, please let us know as soon as you purchase a consultation and we will do our best to accommodate.
If your Personal Health Instructor can meet with you in person, it would be in a public location.
Our Personal Health Instructors are specifically trained to listen to your needs, and help you find solutions that address your specific health and life concerns.
You can read what is included in a consultation here.
NOTICE: As required by the California Code, Business and Professions Code – BPC § 2068: State law allows any person to provide nutritional advice or give advice concerning proper nutrition–which is the giving of advice as to the role of food and food ingredients, including dietary supplements. This state law does NOT confer authority to practice medicine or to undertake the diagnosis, prevention, treatment, or cure of any disease, pain, deformity, injury, or physical or mental condition and specifically does not authorize any person other than one who is a licensed health practitioner to state that any product might cure any disease, disorder, or condition.
This content is not intended to diagnose or treat any diseases. It is intended to be provided for informational, educational, and self-empowerment purposes ONLY. We are offering alternative treatment suggestions for you to explore that are complementary to your current treatment by your healthcare provider. Please consult with your wellness team, and then make your own well-informed decisions based upon what is best for your unique genetics, culture, conditions, and stage of life.
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