Frequently Asked Questions
Category: Cellular Analysis Kit
Blood has a short shelf life. Expediting it ensures that Dr. Hilu will receive it in time to perform the analysis prior to expiration.
The shipping expense to send your completed kit to Spain is NOT included in the initial cost of the kit ($450.00 USD). Depending on where you live, shipping via international priority may cost anywhere from $65-$120. We include detailed shipping instructions with your kit that we have found to be the most cost effective method.
We are unable to offer discounts on the cellular analysis kits since Dr. Hilu’s clinic has a set rate for performing the analysis.
Our secure card processing system does not accept most medical cards. If your HSA card is not accepted, you can try to get the cost reimbursed if it is considered a qualified medical expense, but it would need to be purchased initially with a debit or credit card connected to a regular account.
Orders are typically processed within 3-5 business days. This does not include time in transit (shipping time).
All domestic orders (within the US) are sent via USPS Priority Mail which typically take around 2-5 business days to be delivered, unless there are delays out of our control.
International orders (outside of the US) are shipped either via USPS Priority Mail Express or FedEx International Priority Express which typically take around 2-5 business days to be delivered, unless there are delays out of our control.
You will receive a confirmation email when your kit is shipped that includes your tracking information. If you do not receive this email, we recommend checking your spam folder.
While completing the First Visit form or Follow Up form, if you do not know the answer to any of the listed questions, you can skip them or write “I don’t know”.
The explicit consent form is required by Clinica Hilu’s administration department according to a data protection law that was recently passed in Spain. Spain has strict data protection and HIPAA laws and they require an identification number for all patients. In Spain, everyone receives an ID card that includes an identification number (TIN). In the U.S., if you do not have a TIN, please include your drivers license number or passport number.
If a package is not handled properly while in transit, unfortunately, glass slides can crack or break due to their fragility. In the rare case you receive a cracked coverslip (thin slide), if at least half is still intact you can still use it since only one drop of blood needs to go between that thin slide and one of the thick slides. Dr. Hilu will not have a problem analyzing your sample but we recommend being careful not to cut yourself since it is glass.
If your coverslip shattered or one of your thick glass slides broke, please contact our team at [email protected] and we would be happy to help you further.
The type of lancets included with our kits can change depending on availability. Here are the instructions on how to use the lancet with the thin purple cap:
- Remove the cap by first twisting it and then pulling it off. (The thin purple piece.)
- Place the end where you removed the cap on the pad of your finger.
- While on the pad of your finger, push down on the big purple button on the opposite end to release the needle and prick your finger.
Please note: This is a one-time use lancet. Once you push down on the big purple button and release the needle, it will not release again.
You do not need to stop taking any supplements or medications prior to performing the test. You also do not need to fast or make any changes to your diet. You can perform the test whenever it is most convenient for you.