Please read these Terms and Conditions carefully before purchasing the Cellular Analysis Kit distributed by Andrea Thompson.
Your access to purchasing the Cellular Analysis Kit is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all who purchase this product.
By purchasing and using this product you agree to be bound by these Terms. If you disagree with any part of the Terms then you should not purchase this product.
- Once a cellular analysis kit is purchased and shipped it is NOT reusable and CANNOT be sent back, no exceptions. If you purchased a kit and it has not been shipped yet, you can cancel the order and get a refund for the price of the kit minus a $15.00 Processing Fee. Orders are shipped within 24 hours or less, leaving a small window for cancellations.
- The Cellular Analysis Kit must be utilized and shipped to the clinic within 60 days of the order date. If the kit is not used within 60 days, you will be required to purchase a new kit in order to have your blood analyzed by Dr. Hilu.
- In addition to the glass slides, we provide a lancet and gauze pad for your convenience. These are not provided by the clinic but a gift from Andrea Thompson at no extra charge. They cannot be replaced and no refunds will be given for faulty lancets. Our lancets are one-time use and cannot be tested or checked if faulty. If you receive a faulty lancet we recommend going to your local pharmacy to purchase one.
- If you receive a kit with a cracked, broken, or shattered slide please email our team at [email protected] for further instructions.
- We provide clear written instructions and an instructional video on how to perform the test. If for any reason the test is done incorrectly, we are not obligated to send a new kit or process a refund. You can purchase a Replacement Cellular Analysis Kit for $50.00. Please email our team at [email protected] for further instructions.
Shipping to Spain
- The cost of shipping the Cellular Analysis Kit to Spain via international priority is not included in the initial cost of the kit. It depends on where you live, but after seeing hundreds of kits ship, roughly we estimate that the cost is about $65-120.
- We provide strict shipping instructions that must be followed exactly as written in order for the clinic to receive your kit. If any steps are missed and your kit is shipped incorrectly, we are not liable for the cost of shipping, any charges from customs, and no refund will be given for the price of the kit.
If any shipping steps are missed and the clinic refuses the package or customs retains the package, we are not obligated to send you a new kit. You can purchase a Replacement Cellular Analysis Kit for $50.00. Please email our team at [email protected] for further instructions if your kit does not reach the clinic.
- We are not responsible for any damages or loss If your kit is delayed, lost, or broken on the way to the clinic. Please contact the courier that the package was shipped through to inquire about refunds or returns.