Frequently Asked Questions
The cellular analysis follow up kit is the same price as the first time kit ($450.00 USD). You can order a follow up kit the same way as your first kit, you would just need to select “Follow Up Kit” before adding it to your cart. You can use the following link:
You will then perform the test and ship the kit following the same instructions as your first test. However, the form you receive with your follow up kit will be slightly different.
Your follow up cellular analysis results will include the percentage of improvement in the areas listed in your first results as well as any new findings that need to be addressed. You will then receive an updated protocol/treatment plan.
Your blood changes about every 4 months in response to your environment, diet, stress, travel etc. so following up with Dr. Hilu is important. When he will need to see your blood again will depend on his findings and what your protocol plan will be. You will not need to follow up sooner than 4 months and we have seen situations where a follow up is not recommended until 4, 6, 8 or even 12 months later.
Following up is a very important part of the process since it is how Dr. Hilu tracks your progress and updates your protocol.
Based on your results and what Dr. Hilu finds, he outlines a plan of action for you to follow at home.
If you need any help implementing your protocol, we have Personal Health Instructors available for consulting sessions once you receive your results. They will be able to walk you through your results line by line explaining Dr. Hilu’s findings, help you implement your protocol, send you links for any products you are needing, answer any questions you may have and more.
If you would like more information regarding health consulting services, please visit our store using the following link:
In some cases, because of the intensity of what Dr. Hilu finds, he will encourage some patients to receive treatment at his clinic in Spain but this is not for everyone.
Dr. Hilu and his team do their best to make your results as easy to understand as possible. If you need any clarification, their clinical team encourages you to contact them with any questions. Their contact information will be on the last page of your results.
If you need further help implementing your protocol or understanding your results, our Personal Health Instructors are available for hire. You can book a consultation or learn more here.
Your test results will be sent via email through a password protected file. You will provide your preferred email address on the health history form included with your kit.
Dr. Hilu’s clinic does not send confirmation emails when they receive kits. You will receive a tracking number when shipping your completed kit that you can keep an eye on. It should state your package’s current status and when it is delivered.
If you would like further confirmation, please email our team at [email protected]
Dr. Hilu’s office is very diligent in evaluating and responding with your results. Due to the current demand, it takes approximately two weeks to receive your results via email from the day the clinic receives your kit.
We recommend keeping an eye on your spam folder as well as your inbox to make sure your results do not get lost.
Once a cellular analysis kit is purchased and shipped it is NOT reusable and CANNOT be sent back, no exceptions. If you purchased a kit and it has not been shipped yet, you can cancel the order and get a refund for the price of the kit minus a $15.00 Processing Fee.